User Guide

How To Setup IPTV smarters Pro on Firestick/Android device

The first thing that you need to do is to install the App known as Downloader which is available in the Amazon App Store and for Android device users you can also grab that app from Play Store.

Once you get the Downloader you need to use this link to grab the application:

Note: To install the app on Firestick you first need to enable Unknown Source in developer mode, to learn how to do that you can follow this complete detailed guide: Install IPTV Smarters on Firestick

When the app is downloaded just install it on your device and then click open to Launch.

Alternatively, you can go to the Home Screen and then select IPTV Smarters from there to open it.

Once the app is launched you will see the List Users screen where you need to click on the Add New User option. 

After clicking on it another screen will appear asking for the method to Login Your account. From here you need to click on the Login with Xtream Codes API.

Once you did that from the next screen you will be asked to put your Username, Password, and the Portal URL that were provided by Xtreme HD IPTV.

To get the details just open your Email and then check the Inbox or Spam folder and you will see the account details provided.

Note these credentials and go back to the IPTV Smarters and put the details like this:

Any name: Type anything that you like

Username: Peter (you can put yours)

Password: pass3238474 (you need to put yours)

Portal URL:

Once everything is filled just click on the Add User button.

Right after hitting the Add User button, the app will start downloading Movies, Series, and Channels on your device so just wait until it finishes.

Once the Downloading is complete you will see a screen like this. From here you can easily choose what you want to watch you can click on the Live TV section to access Live Channels.

Once going there you can easily click on the channels and it will start streaming on your TV as you can see in the screenshot below.

That’s it now you are ready to stream our huge library of 20,000+ live TV channels and VODs on your TV with just a few clicks. You can watch our TV without buffering and enjoy the fast and reliable service from all other providers.

If you are a customer of Blue moon and have purchased the service recently but you don’t know how to install and use our service on Smart TVs like Samsung and LG.

Then there is the simple and easiest guide that you can follow and install IPTV Smarters.

Note: This guide is only for Smart TVs, if your TV is old then please purchase streaming sticks like Firestick.

Set up on Samsung

Fortunately, Samsung has recently added the IPTV Smarters to their App Stores which means you don’t need to sideload the app now and there is no need for the computer either.

These are the steps that you can follow to get IPTV Smarters on Samsung TV in order to use our service:

Step 1: Press the Smart Hub button from your remote.

Step 2: Search for the IPTV Smarters Pro to install.

Step 3: Log in to the Application with your subscription details i.e.



Portal URL:

Set on LG Smart TV

In case you own the LG which is running the LG WebOS then you can easily get the application from their Store directly. Just like Samsung, they have also added the IPTV Smarters officially to their App Store.

Below are the Steps to download IPTV Smarters on your LG in order to use our service:

Step 1: Press the Home button on the remote & Go to LG Content Store.

Step 2: Search for the IPTV Smarters Pro to install.

Step 3: Log in to the Application with your subscription details i.e.



Portal URL:

Frequently Asked Questions

Is an online streaming Service provider that provides Live TV Channels, Movies , Series and PPV events throughout the world. It has more than 16 000 Live channels, more than 99 000 Movies and 16 000 Series that can be streamed on any device

We're a 100% South Africa-owned and operated business, with our own warehouses. . Our Customer Support Team is available to assist you 24 hours a day, 7 days a week, 365 days a year - via phone, email. We only sell Premium Channels, 99.9% uptime. Our Channels are Safe and secure

Our team is available 24/7, 365 days a year. Or email us :

Yes you can, provided you purchase more additional lines. One line , one device. Currently we offer a maximum of 3 Lines per subscription.

Yes you can do so anytime. We are not contracting anyone, you are more than welcome to cancel anytime

Just open the App Store for your TV. Install the IPTV Smarters Pro, which came preloaded with your Samsung TV. Once installed use the login details we provided you.

See our User Guide for detailed instructions.

If you are using IPTV Smarters or any other IPV app for too long then the app will start creating cache files on your device. These caches include Thumbnails for Movies/Series/Channels, Links, and several other things. The caches are good at some point because they help the content to load faster as they are already downloaded into your system. But things get worse when you are running low on storage or don’t stream the same Channels/TV Shows or Movies.

Therefore you have to clear the caches each time you launch the app and it only takes 5 seconds, that’s all.

It is 100% safe because Blue moon uses PayFast as our transacting platform. PayFast is used by all major online stores in South Africa and most countries

No, its absolutely free

Your subscription takes between 10 - 20 mins Mon - Frid betwwen 7 and 8pm. And of course a little bit longer all other period 

  • Absolutely! No. Once you started  using your subscription it can not be reversed for refund. That's why we are giving you 36 hour Trial period to test the system.


If you are facing buffering while streaming or the channels keep freezing then here is the complete troubleshooting regarding buffering and freezing that you need to follow.

Here I will be explaining the causes and will be providing the solutions as well. This way whenever you face the same problem again you can easily understand why it is happening and can resolve the problem as soon as possible.

Just make sure to read this troubleshooting at the end,

Fix Buffering & Freezing on Xtreme HD IPTV

Below are the common factors why a user gets buffering or freezing while using our service:

Reason 1: Streaming on more than allowed Connections:

One of the major mistakes that most customers do is that they log in and use their account on more than the allowed connections. For instance, if a customer purchases a plan and didn’t pay for the Addon connections then they are allowed to use it on a single device only!

When you do that you will probably get buffering, freezing, or even playback errors sometimes.

Fix No. 1:

First, you have to Log out and Uninstall the app from all the devices that you are logged in to, and after that just install the IPTV app on the main device that you want to use, and then you will notice no buffering or freezing at all.

However, if you have more than one device at Home and you want to use all these devices then simply purchase an Addon connection that allows you to stream on multiple devices simultaneously.

We allow up to 3 connections with a single subscription and contact us on or whatsapp if you need additional connections.

Reason 2: Application Caches

If you are using IPTV Smarters or any other IPV app for too long then the app will start creating cache files on your device. These caches include Thumbnails for Movies/Series/Channels, Links, and several other things.

The caches are good at some point because they help the content to load faster as they are already downloaded into your system. But things get worse when you are running low on storage or don’t stream the same Channels/TV Shows or Movies.

Therefore you have to clear the caches each time you launch the app and it only takes 5 seconds, that’s all.

Fix No 2:

Here are the steps for some devices that you can follow to clear caches:

Android Based TVs/Device:

Go to Settings > Applications > IPTV Smarters (or any other app you have installed) > Hit Clear Caches.

Firestick/FireTV Cube:

Go to Settings > Applications > Manage Installed Applications > Xtreme HD IPTV (or the app you are using)  > Hit Clear Caches.

Samsung or LG Smart TVs:

There is no option to Clear Caches on Samsung/LG TVs that’s why all you have to do is Restart your device and it will remove Caches for Applications.

Reason 3: Running Low on Storage

Another major reason why you are getting buffering & freezing issues is that your device might be running low on Storage or doesn’t have enough Ram to manage the IPTV application.

Fix No 3:

You have to uninstall the apps that are not being used or else delete some downloaded files from File Manager in order to free up some storage.

To uninstall the app on Android-based TVs follow these instructions:

Go to Settings > Applications > Find the app that is not used and Select it > hit Uninstall option > hit Confirm to Uninstall it.

Instructions for Firestick/FireTV Cube:

First of all, Go to Settings > Applications > Manage Installed Applications > From here Choose the App that you no longer use > then hit Uninstall option > when prompted just hit Uninstall again.

For Samsung:

Press the Home button to open up the Home screen menu > Navigate to Apps > then select the Settings icon in the top right corner > Select the App you want to Delete > then select Delete and select Delete again to confirm.

For LG Smart TVs:

Press the Home button > Select the Pencil icon to the right of the apps > use Left Arrow and Go to an App you want to Delete and press OK > Use the Up Arrow to go to the X at the top of the app. Press OK. Select Yes to remove the app.

Reason 4: The Internet Provider is Throttling your connection:

This is one of the common issues that cause buffering, it is because most Internet Provider doesn’t want customers to stream IPTV service, or when they notice the customer is using too much bandwidth than they just limit their internet speed.

Fix No 4:

The solution for this issue is quite simple, all you need to do is connect to a VPN and then you can avoid throttling also it can bypass the restrictions on IPTV service and it will improve your watching experience while keeping you secure.

Here are the Recommended VPNs:

Here are the Recommended Servers:

  • India
  • Australia
  • Ireland
  • Canada
  • Netherlands

Note: If these servers won’t work then you can choose other servers too.

Reason 5: The device is Outdated:

Having an outdated device could cause the buffering issue as well, it is because when the device is not updated, there are chances that it might get vulnerable or gets bugs and so on.

Fix No 5:

Make sure to update the device with the latest version available. With the new version, you will get a lot of improvements regarding software/hardware, and your device will perform better.

To check if you are running the latest version or not, please follow these instructions on your devices:

For Google TVs:

Press the Quick Settings> Select the Settings icon > then choose  System → About → System software update.

Note: If your remote control has a HELP button, you can also display the System software update screen by pressing the HELP button and selecting Top support solutions.

Other Android TV Models:

Press the Help button (if available), otherwise, press the Home button, and then select Help.

Note: If your TV has Android 9 or Android 8.0 operating system (OS), select the Apps icon, then select Help.

Now select Status & Diagnostics > select System software update.

For Firestick/FireTV Cube:

Go to Settings on your Fire TV > Select My Fire TV > About > hit Check for System Update.

For LG Smart TV:

Go to Settings > All Settings > Support > Select Software Update > then Check for Updates, and if an update is available, Download and Install.

For Samsung Smart TV:

Open Settings > then Select Support > Software Update > then select Update Now.

If there is any update available, just download it and then restart your device.

Reason 6: Having Too Many Channels.

I know most people will be complaining about this, but having too many channels is also the reason why your service is buffering a lot. It is because some of the customers might have a low-end device that is unable to manage all the channels we offer.

Therefore the wise solution will be to remove unwanted channels instead of keeping all 19,000+ channels since no one ever watches all these programs on their TVs.

Fix No 6:

In order to get the unwanted channels removed, you don’t have to follow any steps, it is because these channels can be removed from our end only.

To request the removal of unwanted channels please follow contact us.

Note: Please keep in mind that we don’t remove any categories because the panel is quite limited!

Reason 7: Current Server/Portal URL is Busy.

When too many customers use the same portal URL while streaming their favorite content then the servers get loaded and you might end up getting buffering or freezing.

Fix No 7:

The fix is quite simple for this because all you need to do is change the portal URL on IPTV Smarters and use one the provided below:

Change Portal URL on IPTV Smarters:

Launch IPTV Smarters > Click Person Icon > Hit Logout > Add New User > Use the Same Credentials that were sent to the email and in the Portal URL use one of the above-provided URLs.

Change Portal URL on TiviMate:

Launch TiviMate > Go to Settings > Playlists > Choose the first Playlist > Scroll down to Xtream Codes Parameters > Click Server Address > Put the Server Address (Portal URL) from the Above.

Reason 8: Facing Buffering/Freezing on Specific Channels/Movies/Series (Season, Episode).

Just in case you are facing the issue with any specific channels Movies, or Series (like Episodes or Seasons). Then this issue can be resolved by our team and of course you don’t have to do anything from your end.

Fix No 8:

Whether you are getting buffering with a specific channel, movie, or Web Series then all you have to do is open a ticket and provide us with the Full Name of the Movies or channels.

And if it is happening with specific TV Series then make sure to mention the Season & Episode number as it will make our job easy to find that specific content and fix it.

Please feel free to contact us

Hello Blue moon IPTV users,

We have been receiving many emails and tickets regarding the service not working, invalid details, playback errors, and many other questions like these.

However, while communicating with the customers, we noticed that the issue they are getting is not from our end but from their Internet Service Provider (ISP) blocking their connection instead.

Therefore, before opening a ticket or sending us any emails, check out this list of the ISPs that block IPTV services and learn how to bypass this security.

List of ISPs Blocking IPTV Service

Below is the list of the well-known Internet Service providers that block various IPTV services, including us:

  • Rogers NB & NL ON
  • BT Internet
  • SHAW Internet
  • Telus Internet
  • Most UK ISPs
  • GVTC Texas
  • Cik Telecom – PQ & ON
  • Bravo Telecom
  • Execulink
  • Infinitum
  • Virgin Media
  • AT&T
  • TalkTalk
  • Sky Broadband
  • Shaw internet
  • Spectrum
  • TMobile
  • Mobily
  • Orange
  • Bell
  • EE
  • Starlink
  • Wow
  • CenturyLink

Instead of this, we have noted that some Router is blocking IPTVs TV; here are a few known routers:

  • NetGear
  • BT Smart Hub

Bypass Security on ISPs to Stream IPTV Service

Now that we know which Internet Service Providers block IPTV services, I am sure you probably understand why you are getting invalid details, playback, or your service stopped working altogether.

Thankfully, a few of these ISPs allow users whether they want to turn on that security or not. If you are lucky and your ISP provides that option, you need to turn it off, and you are good to go.

However, if your internet provider is not listed here, you must purchase ExpressVPNNordVPN, or the IPVanish, a few recommended and compatible VPNs that work with our service.

Anyways let’s follow these tips on how to bypass security on ISPs to stream without issue:

Bypass TalkTalk Security:

For TalkTalk providers, the security is called HomeSafe we need to disable it by following these steps:

  • Log into My Account.
  • Select My services from the menu bar.
  • Select View HomeSafe settings.
  •  It will show what is currently turned on/off.
  • Choose your areas to Switch Off next to any of the three options.
  • For Kids Safe, you’ll see a prompt asking if you’re sure you want to switch it off, just hit Turn KidSafe Off.

BT Security Bypass:

BT was working fine back then, but for the past few weeks, they have been messing with the Internet providers; luckily, you can stop that from happening by just turning off their security:

  • Open your Web Browser and go to http://btbusinesshub.home to open the Hub Manager.
  • Click on the Advanced Settings tab.
  • You will be asked to enter your Admin Password.
  • Click on Wireless.
  • Change your Security setting.
  • Click WEP (64/40 bits).
  • Set a wireless key for the network.
  • Click Apply.
  • Click Yes.

Restart your router and check if this resolves the issue!

Sky Broadband Bypass Security:

You will have to disable Sky Shield,

  • Go to the main Sky Broadband Shield website.
  • Enter your Sky ID username and password.
  • Scroll down the page until you see the Switch off button.
  • Select ‘Disable Shield’.
  • Click ‘Save settings.’

Just turn off your device and router, and then relaunch the IPTV app to start streaming.

Virgin Media Security Bypass:

Virgin Media has also made a few changes to their service, affecting the IPTV service. Therefore check out these simple steps to turn the Security Off:

  • Browse the Virgin Media Website on your Browser and Sign in/Sign up there.
  • Hover to My Apps from the Menu and choose WebSafe.
  • Turn the Child Safe toggle Off.
  • Hit Apply from below.

These simple steps can be followed to Turn Off Child Safe that affects IPTV services.

Bypass Security on Xfinity:

Just follow these simple steps to disable Security on Xfinity:

  • Tap on the Person icon ( ) in the top-left corner of the Overview screen.
  • Scroll down to More Resources.
  • Tap xFi Advanced Security.
  • Tap Turn Off.
  • Toggle the setting off.

Bypass Security on AT&T:

Like Virgin Media, AT&T has made a few changes to their service, and now most customers are getting invalid login details issues.

Therefore follow these simple steps to Disable Security on AT&T:

  • Download AT&T on your iPhone/Android.
  • Log in with your Email & Password.
  • Go to App Settings.
  • Select App Preferences.
  • Toggle Enable Security Off.

Note: If you have an updated app, it might show Pause AT&T Security instead; simply Pause it to avoid the issue.

However, if Enable Security or Pause Security is not available on your device, then check these steps:

  • First, open into your Mobile/PC browser while connected to AT&T internet.
  • Login with your Username/Password (written on the sticker backside of the router).
  • Click on the Firewall.
  • Then choose Security Options.
  • Now click Disable from there.

These are the few solutions that can be followed to disable security on AT&T, which is quite complicated.

Disable Router Security

Since we have already disabled the Security offered by the well-known Internet Provider. Now let’s talk about the security of Routers that blocks the service and how you can block it.

Disable NETGEAR Armor:

Follow these steps in order to disable NetGear Armor and stream without issue:

  • Connect your mobile device to your Nighthawk or Orbi router’s WiFi network.
  • Launch the Nighthawk or Orbi app.
  • The Dashboard displays.
  • In the top-left corner, tap the Home or Cloud icon.

Note: The icon varies depending on your router’s settings.

  • Tap SETTINGS > Security.
  • If prompted, enter your NETGEAR account credentials and tap NETGEAR SIGN IN.
  • On the NETGEAR Armor page, tap the Enable NETGEAR Armor slider to turn NETGEAR Armor Off.

Turn Off BT Smart Hub Security:

If you are using a BT Smart Hub then these are the steps that can be followed:

  • Open a Web Browser on a Phone/PC connected to your Hub and go to http://bthomehub.home to open the Hub Manager.
  • Select Advanced Settings:
  • Enter the Admin Password.
  • If you haven’t changed it you will find the default password on your Hub settings card on the back of your Hub.
  • Select Continue to Advanced Settings
  • Then go to HomeNetwork > Smart Setup
  • Click on No to disable Smart Setup.
  • Hit Apply

Now you have to restart your device and then launch the IPTV application and check if the issue is resolved or not.

Use the VPN

If your service is still being interrupted even after you have blocked the security and other things, then the only thing that you can do to bypass this security is through the VPN,

Here are the Recommended VPNs:

Here are the Recommended Servers:

  • India
  • Australia
  • Ireland
  • Canada
  • Netherlands

Note: If these servers won’t work then you can choose other servers too.

Wrap Up

These are the simple and the easiest way to disable Security on most Internet Providers and fix all the well-known issues on your IPTV subscription.

However, even after disabling the security, if you are still having issues then please don’t forget to open a ticket or send us an email.

Please keep in mind to provide us with the following details so that our team can assist properly:

1, Name of the device you are using.

2, Screenshot while putting the credentials.

3, Name of the app you have.

4, Who is your Internet Provider?

5, Are you use trying to use it on more than 1 device?

Follow this link to open a ticket and contact us:

Hello, Blue moon IPTV Users,

In his guide, we will be talking about troubleshooting what to do if a specific channel stopped working. Many of the customers have reported that their service is not working but after chatting with them most of the customers face issues with specific channels instead of all of them.

Therefore follow u these simple fixes that will help you understand whether this issue is with all the channels or with the whole subscription and learn how to fix it quickly,

Fix 1, Clear Data

The first thing that you need to do when the channel suddenly stops working is to clear the app data completely and login back with the same credentials,

However, this time you can use this portal URL instead:

Fix 2: Use a VPN

If even after clearing the data that channel is not working then please use a VPN to see whether it works or not. To check the channel you can use any free VPN like Windscribe or any other available on the App Store.

Fix 3: Report to Us

Now even after trying both above solutions the channel is still not working then you  need  to report to us

If you are using your service but it suddenly stuck at the loading screen, then there are a few factors and fixes that you need to check out in order to fix this issue completely,

Here are a few reasons which cause your app to get stuck in the loading screen:

Reason 1: Your IPTV Subscription is expired

This is one of the most common reasons why the apps keep loading and you are not able to sign in. Therefore please check the date we sent the login details to you and see if your subscription is expired or not.

If it is expired then simply follow this link to renew it instantly:

Reason 2: Your ISP is Blocking IPTV

This is another reason why the app gets stuck in the loading screen your Internet Service Provider (ISP) is blocking you or limiting the bandwidth to stream IPTV stream.

Fix 2:

The only fix for that is to use the VPN to avoid this from happening, you can just go ahead and purchase ExpressVPNNordVPN, IPVanish, or any other VPN of your choice.

Once the VPN is installed then launch the VPN and connect to the Netherlands, Australia, Pakistan, Canada, India, Ireland, or any nearby server to get fast speed.

After connecting it just go back to the IPTV app and launch it again to see whether this issue is fixed or not.

Alternatively, you can check out the list of well-known ISPs that blocks the service and learn how to bypass that by following this guide:

ISP Blocking IPTV Service

Reason 3: Having Too Many Channels

Too many channels are probably the other reason why the app gets stuck in loading your TV and is unable to load the channels that we offer.

Fix 3:

Therefore you have to provide our team with the name of the Countries that you watch and then they will remove the remaining channels to make the app load faster.

Playback is the most common issue that many customers face, therefore there are several fixes that we can try in order to fix it from happening.

Below are a few common reasons and the fixes to avoid playback errors on Xtreme HD IPTV.

Reason 1: Using Service on more than Allowed Devices

One of the common mistakes that customers do is that they use the service on more than they actually allowed devices. Therefore if you are allowed to use one device then avoid using it on two devices.

In case you have more than 1 device at home you can always purchase the additional lines if you want to add to more devices.

Reason 2: Playback on Specific Channels

If you get the playback error while streaming and you are using one device only then make sure to check out other channels in order to verify if the playback occurs with that channel or with all of them.

In case you are getting playback on a single or two channels then you can report it to our team, give us the full details of the channel

Reason 3: ISP Blocking the Connection

It is also a common reason for getting playback errors because most Internet Providers block access to IPTV which is why you face this issue.

The only fix to avoid this issue is to use a VPN (a premium one), just download one of the below VPNs,

Or any other of your choice and connect to a different server to see if that works.

When you get a Blank Screen when you log in to your account then don’t worry we have listed down a few reasons and the fixes that can be followed to avoid this error.

Make sure to read the whole post and apply these fixes to check out whether they work for you or not.

Reason 1: Having an Old IPTV App

The first and the most common reason is having the old version of the IPTV app, when your app is loaded then it gets buggy and doesn’t work normally like it usually does.

Fix 1:

To fix this problem you have to make sure that the app is updated with the latest version,

Reason 2: Hardware Malfunction

If your device is broken or is malfunctioned that this is also the reason why it is not loading the app properly and having issues when loading the content on the app.

Fix 2:

To check whether it is not your device please install the app on your Mobile or a different device. Then login with the same credentials and see if the blank screen still appears.

Reason 3: Check if the issue persists in other Content

Sometimes this happens with the specific content instead of all content that we offer.

Fix 3:

Go back to the Home Screen and then check out other streaming other Channels, Movies, or TV Series and see if the issue still exists there.

However, if other content is working fine but it’s happening with a specific category/channel then kindly email us

Reason 4: Uninstall & Reinstall the app

When continuously using the app it collects the thumbnails, titles, and other stuff in the form of caches which is also the reason behind the blank screen.

Fix 4:

In order to fix this problem, you just need to Uninstall the application and then Re-install it, now you can use the same login details are then you will probably see the app is working better.